Training Specialist – Dallas, TX

Website Westdale Asset Management

We are seeking a Training Specialist who is passionate about customer service and excited about problem-solving and process improvement. The Training Specialist will make an impact in the day to day operations of our on-site workforce by improving proficiency in leasing tools and processes. This team member will ensure all leasing and property operations provide an excellent experience to residents and guests.

Responsibilities

  • Assisting the training manager with process improvements, direction, and feedback.
  • Application support for resident and prospect systems.
  • Manage training materials/courses within LMS, update courses as policies and procedures change. Ensures compliance with company policies and procedures through effective change management.
  • Assisting with project implementation rollout plans and problem remediation.
  • Developing training for team members, assist with creating/updating training documentation, knowledge management.
  • Conducting one-on-one or group training virtually or on-location.
  • Assist with acquisitions, dispositions, and special projects as needed.
  • Staying up to date on relevant industry and software updates and routinely distributing information to team(s).

Desired experience

The Training Specialist should have a working knowledge of Property Management and Learning Management Systems including:

  • Minimum 5 years’ experience in the multi-family industry, onsite experience a plus
  • Yardi Voyager residential and maintenance modules.
  • Ancillary services such as Renter’s Insurance, Payment Processing, Screening, and Revenue Management systems.
  • Yardi RENTCafé modules, which include Resident Portal, Prospect Portal, and CRM.
  • Learning Management Systems (LMS).
  • Microsoft productivity systems such as SharePoint, Office 365, Outlook.

Soft Skills

  • Strong customer service background
  • Outstanding written and verbal communications skills, with an attention to detail
  • Strong organizational and time-management skills
  • Ability to articulate process workflows in a creative and concise way
  • Ability to work cross-functionally and with competing priorities
Required License or Certification:
Valid TX Driver's License

Our application process includes criminal background checks and drug screens.

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