Training Specialist – Dallas, TX

  • Full Time
  • Dallas, Texas
  • This position has been filled

Website Westdale Asset Management

Are you an apartment property management training professional with a passion for customer service? Do you love problem-solving and process improvement?  Are you looking to join a great team in the Dallas area where your contributions will really make a difference? If so, Westdale’s Training Specialist position is the perfect opportunity for you.  Come join us at our vibrant offices at The Epic in Deep Ellum – just east of downtown Dallas.

Our Training Specialist will make a positive impact in the day-to-day operations of our on-site workforce by improving proficiency in leasing tools and processes. This team member will ensure all leasing and property operations provide an excellent experience to residents and guests.

Responsibilities

  • Developing training for team members, assisting with creating/updating training documentation, knowledge management.
  • Conducting one-on-one or group training virtually or on-location.
  • Assisting Training Manager with process improvements, direction, and feedback.
  • Managing training materials/courses within LMS, updating courses as policies and procedures change. Ensuring compliance with company policies and procedures through effective change management.
  • Assisting with project implementation rollout plans.
  • Staying up to date on relevant industry and software updates and routinely distributing information to team(s).

Desired experience

The Training Specialist should have a working knowledge of apartment property management and learning management systems including:

  • Minimum 5 years experience in the apartment industry, onsite experience a plus.
  • Yardi Voyager residential and maintenance modules.
  • Ancillary services such as Renter’s Insurance, Payment Processing, Screening, and Revenue Management systems.
  • Yardi RENTCafé modules, which include Resident Portal, Prospect Portal, and CRM.
  • Learning Management Systems (LMS).
  • Microsoft productivity systems such as SharePoint, Office 365, and Outlook.

Soft Skills

  • Customer service superstar.
  • Outstanding written and verbal communication skills.
  • Strong organizational and time-management skills.
  • Detail-oriented.
  • Ability to articulate process workflows creatively and concisely.
  • Ability to work cross-functionally with other departments and with competing priorities.
  • Enjoys and excels at working independently in a corporate environment.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) plan
  • Flexible spending accounts
  • Paid vacation, personal/sick time, and holidays
  • Tuition reimbursement
  • Credit union
  • Service recognition awards
  • Employee assistance plan
  • Apartment rental discounts
Required License or Certification:
Valid TX Driver's License and state-mandated vehicle liability insurance.

Our application process includes criminal background checks and drug screens.

Equal Employment Opportunity Employer